FAQ | During Renting a Car

Q

Can I take my pet in the rented car?

A

Make sure that you use a carrier when taking your pet in our rental car and do not let your pet get out from the carrier.

“If your pet is not accustomed to car rides, traveling may cause carsickness and vomiting. To prevent this, please avoid sudden starts and stops and drive safely.
We ask for your cooperation to keep our rental car clean, for example, by preparing and placing a vinyl sheet under the carrier.”

If cleaning or repair of the rental car is required due to remarkable bad smell, dirt, breakage or other damage, you will be charged a price equivalent to actual costs regardless of the severity of the smell, dirt or breakage. The upper limit of the price is 50,000 or 100,000 yen, depending on the vehicle class.

“* Our company assumes no responsibility for any accident involving your pet.
Please note that any insurance/compensation will not be applied.”

Q

What should I do if I violate the parking regulations when using the rented car?

A

If you receive a parking ticket, appear at the district police station immediately to complete the required procedure. After finishing payment of the fine, please send our company the《statement of payment, receipt or other proof including a receipt sign》by FAX or other means. If we do not receive the statement of payment or other proof, you will be asked to pay a fee three times the parking fine.

Q

Can I return the rented car before the return date and time?

A

Yes. You can return our rental car anytime during our business hours. Please note, however, that the rental fee will not be refunded even if the car is returned earlier than the return date and time.

Q

Can I extend the rental period?

A

Yes. To extend the rental period, contact us by 10 days before the original return date in case of the monthly contract, or by 2 days before in case of the weekly contract.

Q

What should I do if I want to register an additional driver(s)?

A

Registration of an additional driver(s) is available 24 hours a day. Send an image of the additional driver’s license to our email address. If you take a picture of the driver’s license, make sure that the characters on it can be seen clearly.

Q

What should I do if I lock the key in the car or I have a puncture?

A

When any trouble happens during the use of our rental car, be sure to first contact us. After listening to the details of the trouble, we will provide a guidance for an appropriate response. If a trouble happens outside our business hours, contact JAF’s Road Service. Please note that you may be charged the cost for the JAF’s service depending on the pomok of the trouble or when you have not joined Full Cover X.

Q

What should I do if I am involved in a traffic accident?

A

If you are involved in a traffic accident, please take the following actions.
1. Move the rental car to a safe place to prevent another accident.
2. Confirm whether there are any injured people, and if there are, take care of them.
3. Contact the police for the accident.
4. Confirm who the counterparty is.
5. Contact our partner insurance company for the accident.
6. Contact our company for the accident.

* If you negotiate with the counterparty at the accident site or you fail to contact any of the above (the police, insurance company, and our company), the insurance/Full Cover X compensation will not be applied.