FAQ | Rent a Car Insurance/Compensation

Q

What is non-operation charge?

A

In the event of a car accident during the use of the rental car, if the car needs to be repaired, the following fee will be charged as a part of compensation for business during the time of repairing.

Q

Is there any case where a voluntary insurance or Full Cover X(deductible compensation)is not applied?

A

For example, damage to a vehicle due to an accident, e.g., in violation of the Road Traffic Law, or due to driving in a place or the like that isincomprehensible under normal circumstancesis not sometimes covered by insurance and Full Cover X (deductible compensation).

* For the following damage or the like, an actual expense will be charged.

. Flat tire and tire burst
. Damage to tire wheel and loss of and damage to wheel cap
. Damage caused by accessories such as tire chains or carriers
. Loss of and damage to in-car accessories
. Cracking of and damage to glass caused by ballistic fragments such as flying stones
. Dead buttery during use of the rental car
. Repair and component replacement without contacting us
. Expenses of wrecker truck that has incurred due to an accident or the like
. Loss of or damage to car key

* The entire amount of expenses in the event of an accident etc. caused under the following driving or situation are charged to the customer

(not covered by insurance and not covered by declaimer compensation)
. The accident was not reported to police and us from accident location
. The accident was not reported to an insurance company from accident location (excluding single-car accident) . A false report
. Out-of-court settlement withoutthe consent of us
. Accident without notification of rental extension in advance . Accidentcaused by a driver different from the one who applied as a driver at departure
. Accident caused by a driver who did not wear a seat belt
. Accidentcaused by drink driving
. Accidentcaused by a driver without a driver’s license
. Damage to vehicle caused by theft
. Accident during driving in an over loaded state
. Driving in places other than roads such as sea coast, river bed, or forest road
. Expenses of repair due to damage to or corrosion of car body caused by driving under severe conditions.
. Use for various tests or competitions or pulling or pushing other vehicles
. Damage to our rental car caused by vehicles or the like that are owned, used, and managed by a customer
. Breakdown by operation mistake
. Damage to rental car or advertising displays on our company property
. Use in violation of provisions of our rental agreement
. Accident corresponding toany accidents specified by the disclaimers in the insurance agreement
. Damage to vehicle caused by mismanagement of vehicle by the customer
. Accident caused by overspeed
. Accident caused by driving over the center line in a non-passing zone
. Accident caused by ignoring a red light
. Accident caused by ignoring a stop sign
. Accident caused by making an illegal right turn or an illegal U-turn, or by the entry in a direction other than designated direction
. Accident caused by aggravated act or a conscious purpose

* In the following cases, expenses of repair will be charged to the customer with the upper limit being the deductible.

. Damage caused during parking or stopping (including damage by hit-and-run accident and mischief)

Q

What is Full Cover X(deductible compensation)?

A

Full Cover X(deductible compensation)is an option that compensates for all of expenses to be paid by the customer (deductible and non-operation charge). The compensation can be applied to a first one accident. The renter can enjoy service equivalent to JAF members.