FAQ | Renting a Car in General

Q

Is there a mileage limit for the rental car?

A

You can utilize the car without any restriction until the mileage reaches 3,000 km per month. When the mileage is 3,000 km or more, a mileage additional fee of 10 yens per km will be charged at the time of car return.

Q

Is the rental car equipped with ETC/car navigation?

A

Whether or not which cars are equipped with ETC/car navigation vary depending upon classes of rental cars. For details, please see “here for details” for each class on the page of rental car rate table.

Q

Can I designate AT(automatic)car?

A

Yes. All the vehicles in Smile Rent A Car are equipped with AT (automatic).

Q

Can I designate the type of vehicle?

A

Sorry. We cannot accept the designation of the type of vehicle. For rental cars, you can designate only classes (for example, Value Plan or Standard Plan), and any rental car belonging to your designated class is provided for you.